Frequently asked.
Answers to the questions we hear most often. If yours is not here, get in touch.
If your order hasn't been processed yet, we'll try to help. Once it moves into fulfillment, changes are no longer possible.
No. You can check out freely — no account required.
Poland: 1–3 business days European Union: 2–7 business days International: 5–14 business days We aim for precision — not unnecessary delays.
Yes. We ship across the EU and to selected international locations where delivery is available.
Yes. Once your order is dispatched, you'll receive a tracking link.
Yes. You have 14 days from delivery to request a return.
Items must be unworn, undamaged, and returned in original packaging.
Return shipping costs are the responsibility of the customer.
All pieces are crafted from 925 sterling silver. Selected for its durability, weight, and natural character.
Subtle changes may occur with wear. This is a natural characteristic of the material.
Keep it dry, avoid chemicals, and store it safely when not in use.
Yes — but mindful use will preserve its original condition longer.
Email: hello@asilum.pl We usually respond within 24–48 hours.